FAQ

Frequently Asked Questions – Party Supplies & Decorations

Welcome to Très Chic Party Boutique, your go-to destination for party supplies online. We specialize in stylish party decorations for baby showers, birthdays, holidays, and seasonal celebrations, offering curated themes and chic details to help you host unforgettable events. Below you'll find answers to our most frequently asked questions to make shopping for party supplies easy, inspiring, and stress-free.

What payment methods do you accept?

We accept a wide variety of secure payment options through our online party boutique, including Visa, Mastercard, Discover, American Express, Diners Club, JCB, Elo, Shop Pay, Apple Pay, Google Pay, Facebook Pay, and PayPal. All transactions are encrypted to keep your checkout experience safe and simple.

What is your return policy for party supplies and decorations?

Our return policy applies to party decorations across our party collections. We want you to love your party decorations and party supplies from Très Chic Party Boutique. If an item doesn’t work out, eligible products may be returned.

To qualify for a return:

  • Items must be unused, unopened, and in original packaging

  • Returns must be received within 14 days of delivery, based on tracking information

Please note: clearance items, final sale products, custom orders, and special orders are not eligible for return.

Customers are responsible for return shipping costs and are deducted from the final refund. Original shipping charges are non-refundable. If your order included a promotional discount or free shipping, that amount will be deducted from your refund.

Refunds are issued within 7–14 business days of receiving the returned items and are applied to the original payment method.

For full details, please visit our Return Policy page.

What should I do if my party decorations arrive damaged?

If your party supplies arrive damaged, please  contact us within 14 days of delivery. Be sure to include:

  • A photo of the damaged item

  • A photo of the exterior shipping box (if damaged)

Once approved, we will issue a refund or send a replacement, depending on product availability.

Can I cancel my order?

Orders may be canceled only if they have not yet been processed for shipping. Please contact us as soon as possible, and we’ll do our best to stop the shipment and issue a refund.

What happens if my order is returned due to an incorrect shipping address?

Customers are responsible for entering the correct shipping address at checkout. If a package is returned due to an incorrect or insufficient address:

  • The customer is responsible for paying the re-shipping cost

  • If re-shipping is declined, the order will be canceled and refunded minus shipping charges

  • If free shipping was applied, the shipping cost will be deducted from the refund

Visit our Return / Refund Policy page for more information.

Do you ship party supplies internationally?

This includes all party decorations and themed collections. At this time, Très Chic Party Boutique ships within the United States only. We hope to offer international shipping in the future. Subscribe to our newsletter for updates on shipping expansions or visit our Shipping page for our current policy.

How long does it take to process and ship party supply orders?

This applies to all party supplies, including baby shower decorations, birthday party themes, and seasonal collections. Orders are processed within 1–2 business days. Shipping times vary depending on your location and selected shipping method.

If an item is temporarily out of stock or on backorder, we will notify you promptly.

Need your party decorations by a specific date? Add your required delivery date in the order notes at checkout, and we’ll let you know if we can meet your deadline.

Orders placed on weekends or holidays are processed the next business day. All orders ship from Durham, North Carolina.

For more details, visit our Shipping Policy page.

Do you offer free shipping on party supplies?

Yes! We offer free standard shipping on U.S. orders over $60 within the continental United States. Additional shipping details can be found on our Shipping Page.

Will I have to pay sales tax?

Orders shipped within North Carolina are subject to a 4.75% state sales tax, plus applicable local or county rates. Taxes are automatically calculated at checkout.

What if I receive the wrong party item?

If you receive any incorrect items, please  contact us as soon as possible. We’ll ship the correct party supplies right away and provide a prepaid return label if needed.

Can I place a large or bulk order for party supplies?

Bulk ordering is popular for baby showers, birthday parties, holidays, and corporate events. Yes! We happily accommodate bulk party supply orders for birthdays, baby showers, weddings, corporate events, and other large celebrations. Availability depends on product type, quantity, and timeline—please contact us for assistance.

I can’t find the party theme, color, or quantity I need. Can you help?

Absolutely. We have access to a wide range of party decorations and themed party supplies beyond what’s listed on our website. If you don’t see what you’re looking for, contact us and we’ll do our best to source it for you.

I’m an event planner. Can I place a special or custom party order?

Yes! Event planners and customers hosting large events are welcome to inquire about special orders and custom party supplies. Reach out with your details, quantities, and event date, and we’ll assist however possible.

Do you have a physical store location?

At this time, Très Chic Party Boutique is a 100% online-based party boutique. This allows us to offer a wider selection of party supplies and ship chic party decorations directly to your door.

Still have questions?

If you can’t find your answer here, contact us anytime—we’re happy to help make your party planning simple and stylish. You can also use our website chat feature for quick assistance.